About us
All taken care of – EMaC today
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader. We use reliable, highly evolved platforms to integrate our systems with our clients’. We offer customer service that is second-to-none and we take responsibility so that our clients can focus on their strengths, knowing that their customers are in great hands. In 2022 we estimate that we created over a quarter of a billion pounds worth of potential revenue to our dealer partners.
What we do
We are after sales relationship partners – that’s how we see ‘Ownercare’. We strengthen loyalty between car dealers and manufacturers with their customers by delivering world-class customer service and support for post-sales care, principally but not exclusively through service plans.
Why choose us?
We are already the UK’s leading provider and administrator of service plans, trusted by 17 of the world’s foremost vehicle manufacturers. By calling on this experience; highly effective IT platforms; the global expertise of our parent company Innovation Group; and the contribution of high quality people who understand both our clients and vehicle owners’ needs, we are able to provide:
- An outstanding customer experience
- Truly comprehensive support through sales, IT, admin, marketing, call centres and more
- Increased revenues through customer loyalty, not only in service and parts sales but in higher volumes of repeat sales
- Peace of mind to know that customers are ‘all taken care of’, that time has been saved and that resources can be fully concentrated on core activities
Our aim
To continue to pioneer the field of ‘Ownercare’ by broadening our offer in any way that improves the quality of the after-sales experience and increases the loyalty between vehicle owners and dealerships / manufacturers.
Our history
EMaC was founded in 2004 to specialise exclusively in service plans. In the subsequent decade the company went from zero to nearly two million customers, establishing partnerships with many of the country’s top 200 dealerships and with vehicle manufacturers such as BMW, Citroen, Kia, Lexus, Mazda, Mitsubishi, Peugeot, Toyota, Vauxhall and more. Every year since 2011, ‘Automotive Management’ has recognised us as the leading provider of service plans to the industry. The company was founded in Bolton but now operates from a large headquarters building in Crewe. It was acquired by Innovation Group in late 2014.
Part of Innovation Group
Innovation Group are providers of in-house claims handling, end-to-end claims management for both motor and property and have been managing critical incidents in the car and home on behalf of some of the world’s leading insurers, brokers, and MGAs for over 20 years. Innovation Group brings together a world-class supplier network, outstanding people, and sophisticated technology platforms to provide three principal advantages to our clients and their customers, these being an outstanding customer experience, enhanced by digital connectivity at every stage, reduced costs for our clients and their customers, through lower indemnity exposure and greater operating efficiency and a real depth of data insight, to inform future strategy and improve underwriting performance.
Visit the Innovation Group website
EMaC are a proud members of The Motor Ombudsman’s accreditation scheme and are accredited to the CTSI-approved Motor Industry Code of Practice for Vehicle Warranty Products. This Code ensures we operate to the highest standards of service and offer peace of mind to our customers. Further information on The Motor Ombudsman and their Motor Industry Codes of Practice can be found on their website – https://www.themotorombudsman.org/consumers.
- 1200
- clients
- 15
- global top 20 insurers
- 3
- global top 5 lease management companies
- 1
- shared purpose