We partner with vehicle manufacturers and dealerships to ensure that the owner’s post-sale experience is the most rewarding possible, in every aspect. Our principal activity is the management of service and maintenance plans which we carry out for many major manufacturers and dealer groups. Our vision is to be the most customer-centric provider of retention solutions to the automotive industry.
EMaC handles the administration of your vehicle’s service plan. We collect the Direct Debit instalments from your bank or building society that pay towards the upcoming servicing requirements of your vehicle.
Please contact your dealership directly to book in your service. When making your booking, please let the dealership know you have a service plan.
Unfortunately, EMaC won’t be able to book your service in for you.
A service plan offers many benefits, including:
Each service plan is tailored to each individual vehicle/schedule.
To find out what is included in your plan, please refer to your dealership or your documentation that you will have received when purchasing your plan. If you need a copy of your documents, please email support@emac.co.uk and we can provide a copy for you.
If you’re thinking about cancelling, please call us – we would hate to lose you. We can talk you through the benefits and options of remaining a service plan customer, particularly if your needs or circumstances have changed.
If ultimately you do decide to cancel, please email us at cancel@emac.co.uk
To see further details of our cancellations process please click here.
If you have bought a new vehicle from the same dealer – or the same dealer group – and the terms and conditions allow us to, then we can arrange for any unused payments to be transferred from your old agreement to a new one.
Simply contact your dealership and advise them of the change, and they will be able to arrange the transfer of your plan. Alternatively, you can call us with the details of your old and new vehicle – if you already have a plan in place for your new vehicle, we can complete the transfer for you.
No problem. If you decide to keep your vehicle for longer than your plan’s service schedule then we can arrange a quote to renew the plan. Just give us a call on 0330 099 6801 and we will talk you through your options.
In some cases, you may have to contact your dealership direct, but we can advise if this is the case.
This is dependent on the type of service plan you have purchased. Please see your contract for specific details of the inclusions of your service plan or contact your dealer for more information.
Your agreement is specific to your vehicle and the payments are tailored to meet the cost of servicing that vehicle. Of course, we are happy to help arrange an agreement for other vehicles in your household.
You can pay in full or by Direct Debit- all our payments are taken securely. You can decide your preferred payment option when purchasing your plan.
Cards accepted are:
Of course. We can collect Direct Debit payments on any date between the 1st – 28th of each month. Please contact us on 0330 099 6801 and we can make the change at any time.
We need 14 days’ notice to implement any changes, so if your next payment is due within the next 14 days, it may be collected on the previous agreed date.
Yes, you can change your bank account details at any time. Please contact us on 0330 099 6801 and we can make this change.
We need 14 days’ notice to implement any changes, so if your next payment is due within the next 14 days, it may be collected using the previous agreed bank account details.
Yes – please send your current and new registration number to support@emac.co.uk or call us on 0330099 6801 and we can make this change.
If you have changed your vehicle, you will need to set up a new service plan. This is because service plans are tailored to each vehicle.
No – Your service plan agreement is specific to your vehicle and the payments are tailored to meet the servicing requirement costs of that particular vehicle.
We are happy to help arrange an agreement for other vehicles in your household – please contact us on 0330 099 6801 and speak to one of our friendly team.
To find out more, get in touch.
Get in touch