EMaC handles the administration of your vehicle’s service plan. We collect the Direct Debit instalments from your bank or building society that pay towards the upcoming servicing requirements of your vehicle.
We partner with vehicle manufacturers and dealerships to ensure that the owner’s post-sale experience is the most rewarding possible, in every aspect. Our principal activity is the management of service plans which we carry out for many major manufacturers and dealer groups. Our vision is to broaden our field of activity using our resources, expertise and customer service ethic to innovate in all areas of ‘Ownercare’.
Manage your service plan
- You pay a modest monthly fee by direct debit
- Tailor your service plan to your vehicle’s servicing needs
Why use us?
- Servicing your vehicle in line with the manufacturer’s specification is central to supporting reliability, safety and economy. It also ensures manufacturer warranty compliance
- Regular, appropriate servicing increases your vehicle’s resale value
- By opting for a service plan, you will have paid for the work required before your vehicle visits the service department – so no nasty shocks
- Your service plan is inflation-proof; if the price of parts or labour increases during the term of the plan, no problem – you won’t pay more
Frequently asked questions
Please contact your dealership directly to book in your service. When making your booking, please let the dealership know you have a service plan.
Unfortunately, EMaC won’t be able to book your service in for you.
A service plan offers many benefits, including:
- Pay monthly – An affordable, fixed monthly payment by direct-debit covers the cost of all routine scheduled service work.
- Inflation-proof servicing – if the price of parts/and or labour increases during the term of the plan, no problem- you won’t pay any more.
- Improved fuel economy – a properly serviced vehicle will run more efficiently. You can drive mile after mile knowing that your vehicle is in the best condition for saving fuel.
- Resale desirability – A full service history is a significant asset to boost the desirability and value of your vehicle when you come to sell it.
- Flexible- Your Service Plan is refundable and transferable*. (Terms and conditions apply.)
Each service plan is tailored to each individual vehicle/schedule.
To find out what is included in your plan, please refer to your dealership or your documentation that you will have received when purchasing your plan. If you need a copy of your documents, please email email@example.com and we can provide a copy for you.
If you’re thinking about cancelling, please call us – we would hate to lose you. We can talk you through the benefits and options of remaining a service plan customer, particularly if your needs or circumstances have changed.
If ultimately you do decide to cancel, please email us at firstname.lastname@example.org
If you have bought a new vehicle from the same dealer – or the same dealer group – and the terms and conditions allow us to, then we can arrange for any unused payments to be transferred from your old agreement to a new one.
Simply contact your dealership and advise them of the change, and they will be able to arrange the transfer of your plan. Alternatively, you can call us with the details of your old and new vehicle – if you already have a plan in place for your new vehicle, we can complete the transfer for you.
No problem. If you decide to keep your vehicle for longer than your plan’s service schedule then we can arrange a quote to renew the plan. Just give us a call on 0330 099 6801 and we will talk you through your options.
In some cases, you may have to contact your dealership direct, but we can advise if this is the case.
This is dependent on the type of service plan you have purchased. Please see your contract for specific details of the inclusions of your service plan or contact your dealer for more information.
Your agreement is specific to your vehicle and the payments are tailored to meet the cost of servicing that vehicle. Of course, we are happy to help arrange an agreement for other vehicles in your household.
You can pay in full or by Direct Debit- all our payments are taken securely. You can decide your preferred payment option when purchasing your plan.
Cards accepted are:
Of course. We can collect Direct Debit payments on any date between the 1st – 28th of each month. Please contact us on 0330 099 6801 and we can make the change at any time.
We need 14 days’ notice to implement any changes, so if your next payment is due within the next 14 days, it may be collected on the previous agreed date.
Yes, you can change your bank account details at any time. Please contact us on 0330 099 6801 and we can make this change.
We need 14 days’ notice to implement any changes, so if your next payment is due within the next 14 days, it may be collected using the previous agreed bank account details.
Yes – please send your current and new registration number to email@example.com or call us on 0330099 6801 and we can make this change.
If you have changed your vehicle, you will need to set up a new service plan. This is because service plans are tailored to each vehicle.
No – Your service plan agreement is specific to your vehicle and the payments are tailored to meet the servicing requirement costs of that particular vehicle.
We are happy to help arrange an agreement for other vehicles in your household – please contact us on 0330 099 6801 and speak to one of our friendly team.
What our clients say
I very much appreciate the efficient, calm and friendly manner in which you have dealt with this matter. Your customer service has been first class. Thank you so much.
I would like to take this opportunity to discuss the contact I had today with a member of your staff. The way he understood the issues I had with a dealership was exemplary, his empathy towards me was most courteous and professional. If this is the manner in which you are training your staff to deal with customers then I congratulate you. He not only resolved the issue but was willing to offer further assistance if required, I would appreciate that you convey my gratitude and thanks in person.
I just wanted to pass my thanks onto one of your staff, who sorted out my service plan issue. Thanks to them, all was resolved. I would like to comment that I have found your organisation a pleasure to deal with. Whenever I have had a query, your staff have responded to it with efficiency and professionalism. Plus kindness, the most important!
If ONLY everyone had customer service like this, the world would be a better place.
To find out more, get in touch.Get in touch