Crewe Business Park
0330 099 6826
If you are a service plan customer, for convenience we’ve listed the answers to our most frequently asked questions below. If you don’t find what you’re looking for then contact details for our customer service centre are below. We’d be delighted to hear from you.
Please direct all enquiries to email@example.com
Crewe Business Park
0330 099 6826
Monday – Friday 8am to 6pm
Saturday 9am to 1pm
Closed on Bank Holidays
EMaC handles the administration of your vehicle’s service plan. We collect the Direct Debit instalments from your bank or building society that pay towards the upcoming servicing requirements of your vehicle.
If you’re thinking about cancelling, please call us – we would hate to lose you. We can talk you through the benefits and options of remaining a service plan customer, particularly if your needs or circumstances have changed.
If ultimately you do decide to cancel, we will help you to finalise the agreement quickly and efficiently. Refunds are calculated based on the money you have paid into the service plan account, less any services and/or management charges.
If you have bought a new vehicle from the same dealer – or the same dealer group – then we will arrange for unused payments to be transferred from your old agreement to a new one. Simply contact your dealership and advise of your change and they will be more than happy to arrange for the transfer of your plan. Or call us with the details of your old and new vehicle and we will happily arrange the transfer for you.
No problem. If you decide to keep your vehicle for longer than your plan service schedule then we are more than happy to arrange a quote to renew the plan. Just give us a call on 0330 099 6801 and we will talk you through your options.
Confirmation will be sent out to confirm any changes made.
This is dependent on the type of service plan you have purchased. Please see your contract for specific details of the inclusions of your service plan or contact your dealer for more information.
No – Your service plan agreement is specific to your vehicle and the payments are tailored to meet the servicing requirement costs of that particular vehicle.
We are happy to help arrange an agreement for other vehicles in your household – please contact us on 0330 099 6801 and speak to one of our friendly team.
You can pay in full or by Direct Debit- all our payments are taken securely. You can decide your preferred payment option when purchasing your plan.
Cards accepted are:
Of course. We can collect Direct Debit payments on any date between the 1st – 28th of each month. Please contact us on 0330 099 6801 and we can make the change at any time.
We need 14 days’ notice to implement any changes, so if your next payment is due within the next 14 days, it may be collected on the previous agreed date.
Yes, you can change your bank account details at any time. Please contact us on 0330 099 6801 and we can make this change.
We need 14 days’ notice to implement any changes, so if your next payment is due within the next 14 days, it may be collected using the previous agreed bank account details.
Yes – please send your current and new registration number to firstname.lastname@example.org or call us on 0330099 6801 and we can make this change.
If you have changed your vehicle, you will need to set up a new service plan. This is because service plans are tailored to each vehicle.
Please indicate the nature of your enquiry, and we will get back to you as soon as possible. Don’t forget to check your contact details!