Car dealerships
The successful ongoing management of the after-sales relationship with your customers is a vast and specialised operation that requires experience, expertise, infrastructure and sophisticated IT. We take care of the entire operation for you. Our retention solutions increase loyalty, keep the sales of parts within your dealerships, allow upselling and lead to repeat car sales and an extended customer relationship. In 2023 we calculate that our service plans generated over £250 million in potential dealer revenue. We partner with many of the UK’s top 200 dealerships.
What we do
Service plans
- Dealer support – an experienced team of aftersales retention specialists
- Outbound sales – a dedicated resource to boost your customer retention
- Sales development managers – on site support to boost your results
- Reconciliation and finance support team – expert advice
- Customer services and contact centre – specialists at looking after your customers… and saving you time
- Marketing support – holistic solutions
- Innovations – eg AutoQuote; Customer Direct
EMaC maintenance and repair plans
An innovative range of products designed to maximise dealer profits, including Subscription Warranty, Platinum Warranty, Cosmetic Maintenance Plan and Tyre and Alloy Wheel Maintenance Plan.
- Ensures long term customer retention.
- Profit – Set your own retail price to determine front end margins
- Cost Benefit – As non-insured products, VAT savings can be reflected in lower cost to our dealers
- Increase retention – Regular vehicle checks ensure more customer touch points and allow the opportunity for upsell and another car sale
- Improved cover – Inspect, maintain, repair.
- Although EMaC are not regulated by the Financial Conduct Authority (FCA), because we are a provider of service and maintenance contracts, we set ourselves an obligation to meet all of its Consumer Duty and Treating Customers Fairly requirements.
Drive now, pay later
- A flexible, interest free credit solution for dealerships to offer to their customers
- Can be used for any dealership purchases – red work, accessories and parts
- Minimal administration
- Increase accessory sales and aftersales revenue
- Increase customer retention and satisfaction
- Full training and ongoing support provided by EMaC
- Smart phone and tablet enabled
- Seamless, swift and flexible customer application process and loan activation
- Tailored fulfilment documentation pack delivered instantly to preferred device
Identify new opportunities
- Strategic vision: operate across the entire post-sales relationship with vehicle owners
- Identify new areas and ways to add value
- Investment in technology to support product development and system enhancement
Why use us?
The Evolve website to drive sales
- A single digital portal – simple, quick and effective, comprising the following functionality:
- DVLA search
- Bespoke pricing
- Online plan transfers
- World Pay – online payment facility
- Flexible consumer payment options
- Bespoke scheduling of add-on products: MOT, air conditioning service, tyres etc
- Bespoke customer quotation & fulfilment documentation
- High control over user access levels/ system permissions
- Real time reporting
Our customer service centre
- An elite team of experienced professionals will handle all consumer administration, for example:
- Consumer direct debits
- Maintenance of consumer account records
- Service plan transfers, cancellations and refunds (where appropriate)
Reliable and progressive IT systems
- Cutting-edge cloud technology maintains high levels of availability. Our Evolve system is consistently achieving 99.95% availability year on year
- Maintaining high levels of security compliance
- Partnered with globally recognised cyber security vendors to provide bi-annually penetration testing
- Major security programme working on GDPR and ISO27001 compliance
Constant innovation
- Service plan sales direct to consumers via your own website. Consumers “self-serve” at their convenience
- Tailored outbound sales campaigns driven by a specialist EMaC team, boosting your consumer retention
Depth and quality of support – at all levels
- Dealer & OEM relationship support
- Dealer & OEM product consultation and implementation
- Dealer & OEM campaign management
- Dealer staff training
- Real time dashboard-style reporting
- Dedicated fund reconciliation and finance / accountancy support
What our clients say
To find out more, get in touch.
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