Our people - EMaC - Automotive Retention Solutions

Our people

IT is fundamental, but it is the quality of our people that has allowed us to become and remain the UK’s leading service plan supplier. Despite our growth we have always striven to maintain a personal, easy-access and hands-on approach that gives dealerships and manufacturers maximum confidence.

We are:

  • Listeners: by taking an interest in our clients’ needs we have always been able to be proactive in meeting them
  • Understanding: we look at the world from both our customers’ and from vehicle owners’ points of view, which leads to better service and better IT systems
  • Friendly: we enjoy our work because of its power to make a positive impact
  • Experienced: we retain our staff, which means our workforce can call on a deep well of knowledge
  • Bright thinkers: we question the status quo and always look for ways to innovate and improve

Click on an image to read what our people have to say.

David Davenport

Junior product owner

I enjoy the fast-paced environment. Everything that we do has a direct impact on the sales development managers that we support out on the road, so it’s imperative that everything is done quickly and accurately. Each day provides a new challenge, which keeps the job unpredictable and exciting, but the team that I work with is definitely the reason that I look forward to coming to work each and every day. The strong spirit is epitomised by the work that we produce and we have a great bond both in and out of work. We even took a weekend break to Anglesey together recently.

Nicola Knight

Human resources advisor

I think I joined the business at an exciting time. I enjoy the fact that no two days are the same – I like to think that although it is a busy environment my colleagues are engaged and have fun when they are here. I love the fact that the various teams have found staff incentives that work for their department. The business recognised the need to promote a collaborative approach to major decisions that ensures all individuals and departments are heard, which our ‘Culture Club’ addresses. The communicative culture we are promoting has had a positive effect on staff turnover and our employee surveys.

Mike Cope

Contact centre and support manager

I applied for a sales position but lacked the experience. EMaC saw my customer service skills though and offered me a different role. I liked this a lot. It quickly became clear that EMaC was the place for me due to the drive, passion and determination that each member of staff held in their positions. I’d worked for different companies in the area; none put people first like EMaC, it was a whole new culture. The company expressed a clear vision on what they pride themselves on and I knew exactly what was expected. I love how we embrace change and how no person goes unnoticed.

Nathan Steele

IT project manager

I enjoy the challenge at EMaC! We work in such a fast-paced industry and have achieved such growth as a company that I have never sat twiddling my thumbs or clock watching. There has always been an eye on what we can do better and that motivates me. Colleagues around me have given me the incentive to push myself at every point in my career at EMaC and not to sit in the comfort zone. Everyone is friendly, open to change and open to talk to… and so focused that it’s infectious. I also like the Culture Club’s bake-offs and charity days!

Paige Tudor, EMaC, Crewe, Cheshire

Paige Tudor

Sales support helpdesk manager

I have been given excellent training from day one;  EMaC is keen to understand and support the goals of their new employees.  They are great at recognising and rewarding hard working staff.  Their ‘Communication Days’ help everyone understand the companies vision and make you feel involved and valued.

Natalie Shaw

Consumer operations supervisor

The key is the people! Everyone in the business has their own vibe and personality and everyone within the business gets on really well. As a supervisor I feel like I can make an impact by supporting the team with the right information in the right way. I feel like I have progressed into a role where I am respected within a company with a great culture… and that’s happened because I’ve been supported too.

Andrew Ward

Sales development manager

Teamwork within the sales team couldn’t be better;  we have weekly Monday morning conference calls to devise strategies within the key accounts we work with and we also have monthly sales meetings which are invaluable to my job, as we share best practice and discuss what is current in the manufacturer world!  I feel that since joining the sales team I have learnt an enormous amount and I take great comfort that senior management genuinely value my opinion.
These are exciting times within EMaC as the company has started to really grow and expand in to other areas of the motor trade and I absolutely want to be part of that growth, especially as we strive to stay ahead of the competition in this ever-evolving digital market.

Fred Adodoadjie

OEM account manager

My role involves building strategic relationships with our OEM partners to maximise the development of new business opportunities as well as defending existing revenue streams. I love the buzz around helping a manufacturer introduce a new campaign product to its dealer network. What keeps me here? The unlimited opportunity to progress. I started off as a transfers adviser. That and working with people that are always more than happy to give you a hand.

What our clients say

Firstly I would like to take this opportunity to thank all the staff at EMaC in getting a new bike dealership live on your fantastic service plan program; the biggest problem from the start was that as one of the largest bike dealers in the country we have six franchises – a lot of work for both sides. With over 500 different service costs to load in then all the different models it seemed to go on and on, yet with the professional approach given it was done within the timescale and ready to go live on time. I would like to give a big THANK YOU to Rachel Sutton & Fred Adodoadjie, who had email after email from me… yet each time their ability to understand the bike industry was first class.

Wheels Motorcycles

Can I just also take this opportunity to thank you and your team for all your assistance? It’s been fantastic to work with such professional and courteous people and I can’t thank you enough for all that you have done to help us get this up and running so quickly and efficiently.
 I look forward to working with you as we grow our service club.

Lee Morton, group service manager, Colin Appleyard Ltd

The ease and accuracy of pricing a complex mix of vehicle service specifications and mileage flexibility is significantly more efficient than other similar competitors. Their experience over many years has enabled them to 'fine tune' their operation, which has now become extremely sophisticated. The support from field staff and office based operational support is immediate, accurate and always friendly. Having had brief experience of other operators in this field, we feel EMaC are head & shoulders clear in every meaningful category.

Phil Maddison, group board director, Snows Motor Group Ltd

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