EMaC is a great place to build a career. We’re fresh in our thinking and we look to do things differently.  We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues.

We are looking for a motivated Network Repair Manager to join our team. This is an exciting opportunity for a commercially focused and relationship-driven professional to play a key role in the development and management of EMaC’s repair network.

Job Purpose:

As a Network Repair Manager, you will be instrumental in developing and managing our repair network that serves as conduit between EMaC and our client services. This role requires a strategic thinker with a knack for supplier relations and a passion for innovation in the automotive industry. It will be the responsibility of the Network Repair Manager to engage, manage, negotiate, and progress relationships with our repair network, at times sourcing new providers before ultimately, building our own Repair Network Service.

Job Summary

• Prospect and onboard new suppliers while maintaining strong relationships with existing ones.
• Negotiate competitive labour and parts discounts to optimise cost-efficiency.
• Implement and monitor Service Level Agreements (SLAs) and quality control methods.
• Manage and expand supplier partnerships to ensure a robust network.
• Source and manage supporting systems crucial for operations
• Ensure the network’s seamless integration and usage by operational teams.
• Develop a UK-leading repair network that suits the requirements of the company’s longer-term strategy.
• Facilitate communication between clients, commercial teams, and operations regarding any Service, Maintenance and Repair (SMR) issues or complaints.
• Support relevant issues including operational legislation, compliance and management of company process including meeting GDPR requirements, in relation to our network of repairers.

What you’ll need

• A minimum 5 years of experience in Network Management.
• Proven track record of successful negotiation and management of client accounts.
• Significant experience in the UK Automative Sector.
• Exceptional interpersonal and communication skills.
• High level of experience in negotiation.
• Self-motivated, flexible, and reliable.
• Have a growth mindset and embrace change.
• Confident on approach.
• General PC skills & experience in MS Office.
• Attentive to detail.

What you’ll receive in return

• 25 days holiday increasing to a maximum of 32 days with service (plus bank holidays).
• Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance and life insurance.
• Employee Recognition Awards.
• Long Service Award Scheme.
• Competitive commission structure

Job Type:

• Full time – 37.5 hours per week
• Salary will depend on experience
• OTE target related commission
• Company Vehicle

Please be advised that this role will be subject to a Financial Records check and a Basic DBS