EMaC, the automotive retention solutions specialist and provider of service plans, maintenance plans and subscription products, has selected Digital INNK’s ViSN platform to digitally manage and streamline its motor repair approval process.

Through the new partnership, EMaC will utilise the ViSN solution to manage the submission, approval and payment of maintenance repair requests from franchised dealerships and independent service centres. The platform provides a fully digital, end-to-end workflow that improves visibility, accelerates approvals and ensures consistent repair standards across EMaC’s repair network.

The move supports EMaC’s continued growth in maintenance and service plan products by enabling faster, more accurate repair processing while simplifying the experience for both repairers and consumers.

The ViSN platform enables organisations to intelligently manage service, maintenance and repair workflows by connecting warranty providers, repairers and supply chain partners through a single digital ecosystem. The platform helps ensure that repairs are completed at the right quality, cost and speed while reducing administrative overhead and manual processing.

Mohammed Imran, COO of Digital INNK, commented:

“We’re delighted to welcome EMaC onto the ViSN platform and to have such a widely respected  retention solutions provider join the Digital INNK community. We are already delivering positive results for EMaC by streamlining repair approvals and improving visibility across their repair ecosystem. We’re looking forward to supporting their continued growth while helping them deliver an even better experience for their partners and consumers.”

Ky Symons, Network Manager at EMaC, commented:

“We’re pleased to be partnering with Digital INNK and integrating the ViSN platform into our service, maintenance and repair ecosystem. This collaboration is an important step in modernising the way we work and enhancing the experience across our network. By combining EMaC’s aftersales expertise with Digital INNK’s innovative technology, we’re creating a more connected and intelligent process that delivers greater convenience, consistency and confidence for our clients”.

The partnership highlights the growing demand for digital solutions that modernise warranty and aftersales processes across the automotive sector, enabling organisations to operate more efficiently while maintaining high standards of customer service.