Having joined the company in 2004, Cartwright has been ever-present in EMaC’s journey from humble beginnings to market leader. Throughout this time, Cartwright has worked in all areas of EMaC’s award-winning operations and been integral to establishing a culture committed to excellent customer service.

In her new role, Laura will oversee all operational aspects of EMaC’s strategy as the business expands its product offering, which now includes an innovative collection of Warranty products.

Reacting to Cartwright’s promotion, John O’Donnell, Managing Director at EMaC, says, “I’m really pleased for Laura and delighted to appoint her Operations Director as we embark on another exciting chapter in EMaC’s development. Laura has been with EMaC from the very beginning and she embodies the DNA of our business and our commitment to providing excellent customer service”.

O’Donnell continues, “Laura has gained great respect across the organisation for her commitment to our values and goals and her in-depth understanding of the issues and challenges our automotive partners face; I look forward to seeing her progress in her new role”.

Commenting on her promotion, Cartwright says, “I’m delighted to move into the role of Operations Director – I’m passionate about EMaC and am incredibly proud of how the company continues to develop.  Moving into the role of Operations Director provides me with an opportunity to further progress EMaC and to continue to provide our clients with the first-class consumer experience they rightly expect from us”.