I would like to update that our Business Continuity Plan is now in full operation and we have 100% of our colleagues operating in a Work From Home (WFH) capacity.
We have been monitoring performance closely and we have not yet seen any major issues to the service we provide you. Please do let us know if that is not the case and we will be straight to it. If I may re-iterate the following advice; in order to assist us in maintaining our service levels we respectfully have two requests for our clients:
- Please use email where possible: We do have telephony capability in a WFH Business Continuity Plan but we would be grateful if email could be used via email@example.com as this is our best way of responding and resolving your query ASAP.
- Please use your EMaC Commercial Representative as a Telephony escalation point: We recognise some of your queries may need a quicker response and our Commercial team are here to help. Please feel free to call your representative on issues you would like an urgent response to and we will prioritise accordingly.
Our WFH services will continue to improve as the days pass and we continue to work very hard to minimise any disruption to you or your consumers. We are very grateful for your support and patience through this period.
Best wishes from the EMaC team to you and your families.